Verdugo Fire Communications Center is committed to providing the best dispatch services possible to the 13 agencies and communities we serve. We strive to continue to hire the best people, improve our infrastructure and equipment, and remain fiscally responsible.

Year	Incidents
2017	84,374
2018	83,345
2019	84,708
2020	75,985
2021	79,756
2022	87,976
2023	89,515

2023:
Total # of Calls Answered: 141,903
Daily average: 388
Busiest day: 08.20.23 - 639 calls received
Busiest hour: 01.10.2023 10:00 – 55 calls
Answer time: 99.07% of calls within 20 seconds (CA standard is 95%)

 

HELPFUL LINKS

• Job Preview for Fire Communications Operator Recruit
• Becoming an Exemplary Public Safety Dispatcher
• Forms and Documents