Why can’t you provide an estimated time for power restoration?
We provide updates as we get them and post those on our Twitter and Facebook feeds. On our phone lines we provide a recorded message stating the estimated repair window. It is difficult to determine an estimated restoration time since crews have to monitor, troubleshoot, and work safely to restore power. Our goal is to get our customers back up especially during high temperatures. However, if there is extensive damage to our power lines, cables or transformers then those repairs take time and we inform our customers of this longer time frame.

Why don’t I see GWP crews during an outage?
Depending on what type of outage we are experiencing and where the outage is located, it could be in power lines blocks away or in an underground vault. Know that we have crews responding both outside in your neighborhood and inside in our dispatch and Utility Operations Center that are working with our crews and monitoring our system.

Why do my neighbors across the street have power during an outage and I don't?

They may be fed from a different source of power (a different power pole and power lines) or we have a certain area isolated for repairs.

Why is it that sometimes during an outage my power comes back on and then goes back out immediately?
As we make repairs, we try to restore power to most areas if possible and isolate the problem in a certain area. So that is why your neighbors might have power and a few set of homes on one side of the street will not. We also switch customers to different sources of power (a different circuit) and might switch them back and this requires power to go back out temporarily during switching.

Why can’t we ban Mylar balloons if they cause so many outages?
We know our state legislators have tried to ban Mylar balloons as so many utilities have presented their cases on why it is so important to do so. However, it has been unsuccessful with a lot of opposition from the manufacturers as it is a large revenue stream for the balloon and floral industry. However, there is a California Balloon Law that has set requirements for the selling and purchasing of Mylar Balloons. We frequently educate and inform our customers about Mylar balloons and more information can be found on our Mylar Balloon Safety Tips web page here.

What if I don’t follow you on social media how do I get updates?
Click here to view our Live Outage Map. You can also follow our Twitter feed on our homepage. Communication via phone, text or email is a fast and easy way for us to reach you. Whether we need to notify you of an outage, or a water leak please make sure we can get a hold of you. To update your contact information, click here to register/log-in to the MYGWP portal. Once logged in, go to “Manage Account” and enter your phone number in “Customer Contact”. There is also an “Account Contact” tab where you can enter your email address. Or call us at 855-550-4497 to update your contact information.

It is also important to update your contact information on our Everbridge calling system. If necessary in emergency situations we will update our customers with an automated calling system or an email. Click here to update your emergency contact information on Everbridge.

How Do I Report Trees In Power Lines?
Our tree trimming service is available only for clearing trees away from power lines. We do not offer general tree trimming or landscaping services. To request a tree trimming service, please fill out the form on our website at www.glendaleca.gov/tree-trimming. If this is an emergency situation and you notice tree limbs in power lines or hear singeing, stay away from the line; do not remove or touch it, call GWP’s 24-hour emergency number at (818) 548-2011, immediately. If you see the limbs burning call 911.

Why do you cut trees away from power lines the way you do?

Trees next to or under energized power lines are trimmed at a safe, clear distance. This distance can depend on the location, the type of tree, and the voltage of power lines. Our goal is to achieve adequate clearance and directing future growth away from power lines. Clearing tree limbs away from power lines keeps electric service safe and reliable. Click here to see Trimming Examples.

Will you turn off power during wildfires?
Safety is our number one priority. If extreme conditions, like high risk of fires threaten our electrical system, we may as a last resort, temporarily turn off power to protect public safety. The decision to turn off power requires the balancing of several factors, including, but not limited to:

• Circumstances of the emergency
• Wind speed
• Temperature
• Humidity
• Field observations by GWP and Fire Crews

While our risk of wildfires is low within Glendale, a public safety power outage could impact any of our customers due to the interconnected nature of the electric grid. If we must shut off power, rotating outages could occur. We would use every tool at our disposal before we would call for a shut off and would notify impacted customers by all means possible. If a shutoff is necessary, we will communicate with customers and key stakeholders, including government agencies and critical service providers to give as much notice as possible, and minimize the impact on our customers and community. Up to date information will be provided on our homepage and on our social media platforms.